From Digital Divide to Inclusive Participation: Designing a Sustainable Social Platform for Government-Citizen Interaction

Research Proposal / Abstract

This product is a doctoral research proposal, not a full study. It outlines an academic idea exploring how service design can transform governance in Italy by bridging the gap between citizens and institutions.

The proposal introduces the concept of the Italia Portal—a smart, unified application designed to centralize government services and create space for social participation and dialogue.

The document includes:

_ A conceptual framework for addressing fragmented public service platforms.

_ A design vision focused on accessibility, inclusivity, and sustainability.

_Reflections on how digital platforms may support citizen participation in areas like climate change, environmental justice, and social innovation.

Ideal for students, academics, and researchers seeking inspiration or reference material in governance, service design, and digital transformation.